New Regulations Regarding the Rights of Passengers Traveling by Air

Published in the Official Gazette on December 10, 2024 Regulation on the Rights of Passengers Travelling by Air (SHY-PASSENGER)Significant changes have been made to . The regulations strengthen the rights of passengers in order to eliminate the grievances caused by flight delays. Here are the prominent changes and details in the regulation:

Passenger Rights in Flight Delays Are Now Clearer

According to the new regulation, flights for technical and operational reasons delay and passengers arriving at their final planned destination 3 hours or more If the package is delivered on time, airlines are required to pay compensation. This change more clearly defines passengers' rights to compensation in order to compensate for losses incurred due to delays.

Compensation Amounts Will Be Determined According to Flight Distance

The regulation offers a regulation that takes into account the level of victimization by differentiating compensation amounts according to the flight distance:

• Domestic flights for: 100 Euros
• International flights you may check the link below to discover:
  • For distances of 1500 km or less: 250 euros
  • For distances between 1500-3500 km: 400 Euros
  • For distances over 3500 km: 600 Euros

Exchange Rate Details in Compensation Payments

The Turkish Lira equivalent of the compensation is the amount on the day the payment is made. Central Bank of the Republic of Türkiye foreign exchange selling rate This regulation aims to prevent confusion arising from exchange rate differences in payments.

Additional Regulations for the Protection of Passenger Rights

1. Executive Authority: The authority to execute the regulation, To the General Directorate of Civil Aviation (SHGM) was given. This is considered an important step to ensure that the regulations are implemented effectively and correctly.
2. Importance of Preserving Documents: Passengers, Keeping tickets, boarding passes and other travel documents, provides important evidence in the compensation claim process.
3. Knowing Your Rights: Passengers should learn their rights before traveling and act consciously in case of any violation.
4. Complaint Mechanisms: In case of rights violations, first of all, an application should be made to the airline company. If no solution can be found, To the General Directorate of Civil Aviation can be complained about.

Legal Basis and Framework of Regulations

Changes made to the regulation, To the Presidential Decree It creates a legal framework based on the principles of the regulations. This strengthens the legal basis of the regulations and provides effective protection against violations of passenger rights.

Conscious Travel: Claims and Complaint Process

It is important for passengers to travel by taking these new regulations into consideration, both in terms of knowing their rights and being able to effectively apply in case of violations. Having complete documentation in the complaint process can ensure that requests are resolved quickly.

This content provides an overview of the changes made to the SHY-PASSENGER Regulation and is for informational purposes only. For detailed information, you can refer to official sources.